If you’re having problems with your download, or questions about your order, you’re on the right page.
First off, I know it’s frustrating not having the downloads work the way they should. So let me thank you in advance for your patience. Please be assured I’ll do everything I can to make sure you get your books.
Secondly, If you have any problems with the download and/or opening the book, don’t worry, don’t get upset. You aren’t being cheated, and this isn’t a scam. Computers, humans, and the internet aren’t perfect. Things happen beyond anyone’s control. No one can foresee all problems, on all computers, for all people, everywhere.
Try this first: You can get detailed download, trouble shooting, and opening instructions here: Download Instructions
Trouble-shooting:
If your download “hangs” (downloads endlessly) terminate the download, close your browser and clear the “cache” files. (Temporary files) Re-open your browser, and try downloading again. This should solve the problem.
File won’t open, or opens in another browser and continues downloading:
This usually happens with Windows Vista/Windows 7: RIGHT-CLICK the icon, then choose “Run as administrator” from the sub-menu. It will then ask permission to open the file. Click yes. It should open normally.
Can’t download to desktop or can’t find the “Coffee-cup” icon: This sometimes happens with Firefox browsers. Firefox defaults downloads to the “downloads” folder. Check for the file there, and move to desktop.
Windows Vista/Windows 7: Almost all problems can be solved by RIGHT-CLICKING the icon, then choose “Run as administrator” from the sub-menu. It will then ask permission to open the file. Click yes. It should open normally.
If none of those work, your anti-virus program is probably getting in the way of downloading/opening your eBook. I don’t know what kind of anti-virus/security program you’re running, or what the settings are. So you’ll need to disable it, and try downloading/opening again. If you suspect this is the problem, you may need to contact THEM and ask them how to enable and run java programs.
If You’re overseas or on a dial-up connection, you may want to go here http://www.speedbit.com and get their free “Download Accelerator.” This will keep your connection alive while you download.
You can also contact us anytime using the form below. Please try to include as much information as you can to help us diagnosis the problem quickly. I don’t read minds, nor can I see your computer.