If you’re having problems with your download, or questions about your order, you’re on the right page.
First off, I know it’s frustrating not having the downloads work the way they should. So let me thank you in advance for your patience. Please be assured I’ll do everything I can to make sure you get your books.
Secondly, If you have any problems with the download and/or opening the book, don’t worry, don’t get upset. You aren’t being cheated, and this isn’t a scam. Computers, humans, and the internet aren’t perfect. Things happen beyond anyone’s control. No one can foresee all problems, on all computers, for all people, everywhere.
Try this first: You can get detailed download, trouble shooting, and opening instructions here: Download Instructions
An “all purpose” fix for most problems.
Simply contact our support team at firstname.lastname@example.org Please try to include as much information as you can to help us diagnosis the problem quickly.
If You’re overseas or on a dial-up connection, you may want to go here http://www.speedbit.com and get their free “Download Accelerator.” This will keep your connection alive while you download.
You can also contact me personally at anytime with comments, questions, criticisms, etc. dsieg (at) making-biodiesel-books (dot) com